Effective Date: 01 August 2026
Last Updated: 01 August 2026
1. About Trip Assistant
Trip Assistant provides travel booking assistance for:
- Kalka–Shimla Vistadome Booking
- Toy Train Ticket Booking
- Tatkal Train Ticket Booking
- Railway Ticket Assistance
2. Booking Cancellation
Customers may request cancellation of their booking before ticket issuance or as permitted under the applicable railway or service provider rules.
Once a ticket has been issued, cancellation is subject to the rules of the respective railway authority or travel service provider.
3. Railway Ticket Refunds
- Refunds for railway tickets are governed by the applicable Indian Railways/IRCTC rules.
- Refund eligibility depends on ticket type, cancellation time, and railway policies.
- Trip Assistant cannot modify or override railway refund rules.
4. Service Charges
Trip Assistant charges a service fee for providing booking assistance.
- Service charges are generally non-refundable once your booking request has been processed.
- If Trip Assistant is unable to process your booking request before any ticket is issued, eligible service fees may be refunded at our discretion.
- Government charges, payment gateway charges, or third-party processing fees may not be refundable where applicable.
5. Failed or Unsuccessful Booking Requests
If a booking cannot be completed due to non-availability of seats or technical reasons before ticket issuance, any refund of the amount collected will be processed according to the applicable circumstances and payment records.
6. Duplicate Payments
If you are charged more than once for the same booking due to a payment error, please contact us immediately with your payment details. Verified duplicate payments will be refunded after successful verification.
7. Refund Processing Time
- Approved refunds are generally processed within 5–10 business days.
- The actual credit time depends on your bank, card issuer, UPI provider, or payment gateway.
8. No-Show Policy
Failure to travel or failure to board a train does not automatically qualify for a refund. Refund eligibility will depend on the applicable railway or service provider rules.
9. Customer Responsibilities
- Provide accurate passenger details.
- Review booking information carefully before confirmation.
- Contact us promptly if you need assistance with cancellation or refunds.
10. Circumstances Beyond Our Control
Trip Assistant is not responsible for refunds resulting from train delays, cancellations, weather conditions, government restrictions, strikes, technical failures, or other events beyond our reasonable control.
11. Policy Changes
Trip Assistant reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on this page with the revised effective date.
12. Contact Us
Trip Assistant
Machhalishahar Padaw
Jaunpur, Uttar Pradesh – 222002
📞 +91 95655 95999
📧 tripassistant555@gmail.com
🌐 https://tripassistant.in
